Servicenow advanced reference qualifier multiple conditions business_org . First, ensure your "Asset" variable is set to use an advanced reference qualifier. Hi - looking for some assistance. I want Dec 9, 2020 · Hi I wanted to add a filter condition to a variable in catalog item but there is already an advanced reference qualifier present. Sep 2, 2019 · Below is the code. do May 5, 2023 · I am trying to achieve this through Advanced reference qualifiers calling for script include called GetKBcategories. name) in reference qualifier. The script include function is in the same application scope as the custom table. When an event (record) is referenced on the form, each record contains a list of users. wbs_territory != 'CEE Region'' so it will only run the Script Include of the first condition if the variable is not empty and is not 'CEE Region'. Dec 9, 2020 · I wanted to add a filter condition to a variable in catalog item but there is already an advanced reference qualifier present. assignment_group to restrict the groups shown to the following criteria: active = true type = itil company (of the group) = current company OR company = 'company a' I've added the following reference qualifier but it isn't restricting the g Mar 24, 2020 · How to write Advanced reference qualifier & Script Include Go to solution Mi4 Tera Expert May 12, 2018 · Hi, We are trying to filter using a reference qualifier CI's that belong to the company that the incident is opened by. Feb 26, 2025 · For your ServiceNow query, you can create a Script Include to filter the second variable (list collector) based on the company of the user selected in the first variable (reference field). LearningBuild skills with instructor-led and online training. A common scenario involves restricting user selections to members of a particular group. They work individually, but I can't find a way to combine them with an OR operator. This feature is especially useful in forms with dependent fields, where the value selected in one variable When using the operator ^NQ in an encoded query within a business rule, the results appear in the list view, but the reference links are not correct. if A is selects the reference field should show only few options. Now we're adding a second knowledge base and I need a dynamic reference qualifier that filters the available options based on the value of the kb_knowledge_base field. select_tip_entity_country_for_this_request In this article, we'll explain how to create dynamic reference qualifiers, particularly when the filtering depends on other field values like knowledge bases or categories. as it is a Reference field. If the "Assigned To" is Fred Luddy, then I want to show all assignments belonging to Fred Luddy. I am calling my script include using an advanced reference qualifier Apr 12, 2020 · In this video, I have explained advanced reference qualifiers in detail with a working example. OR we can say A Reference qualifier script is basically a filter that is used to restrict the data that selected for a reference field. sys_id. Dec 22, 2022 · I am currently trying to create an advanced reference qualifier on record producer to have a dynamic user list show up when a certain record is referenced on the form. The item has a variable called "User". I do not want to change any already added filter and simply wants to add my one more condition. Mar 7, 2025 · I want to add an advanced reference qualifier to a field on the create-an-incident input form in Agent Mobile. Scripted reference qualifiers use JavaScript to accomplish Sep 8, 2022 · Solved: Hello, Is it possible to add the IF/ELSE condition in Advanced Reference Qualifier? On the service portal, I have a Record Producer. And another related table [structure] that has a reference field [u_base] to base. However, creating an advanced reference q Dec 30, 2014 · The one line reference qualifier is exactly what I was looking for, although Kalai's answer would have been good if I could get it to work as this would then be across all modules and options. When using keyword search with wildcards in list views, the results can be confusing. . Sep 15, 2016 · If you're creating a new List Collector, Multiple Choice, or Select Box variable, there is no drop-down menu - you will only see the Reference qual field (which corresponds to the Advanced reference qualifier): Keep these restrictions in mind when applying reference qualifiers to your Service Catalog, and you'll be good to go! More resources Jan 4, 2023 · Solved: I want to combine two reference qualifiers for a single variable (please suggest if I should use a reference filed or look up select box Jun 17, 2019 · And select Configure Dictionary Then under Reference specifications tab, you will see afield "User Reference Qualifier" Under that, select the type of Reference Qualifier (Simple/Dynamic/Advanced) Simple Reference Qualifier Simple reference qualifier is used when you want to filter the rows using AND/OR conditions. I want to add an additional condition for this that i want to see only those values in the reference which has ac Dec 2, 2022 · Hello, I need to create a dictionary override on the incident table with a reference qualifier that shows groups that are active and of a certain group type. This approach assumes that the variable name is Feb 20, 2020 · Hi , You can use reference qualifier with qualifier type as simple and you can use multiple condition type set. Shown below: I want the list of products (above) from that field to be dependent on a list field Product (s) on the Catalog Item. How to acheive this? Thanks in advance Jul 1, 2025 · I am having dificulty understanding how to user Reference Qualifier on Lookup Select Box. Apr 5, 2017 · I am trying to create a Dynamic Reference Qualifier and not having much luck. We would like to show you a description here but the site won’t allow us. Advanced Reference Qualifier: Filters List Collector C based on the selected values of SelectboxA and SelectboxB. This is working using " javascript:'company='+current. There is a field on that table called "u_environment". Navigate to the Group table (sys_user_group. 2. Whether you're a ServiceNow admin or just getting started, this video will walk you through how to implement dynamic and advanced reference qualifiers to enhance your applications. How to acheive this? Thanks in advance Aug 14, 2024 · So I need to have a script include in order to cover a couple of scenarios for an advanced filter on a reference variable field on an incident record producer. I am looking for a way to set a Reference Qualifier Condition via a Catalog Client Script. BackfillAssignmentGroup() The above means tha @JonnyFoster yes you can handle this using advanced ref qualifier how are you identifying the Service Desk team? share screenshots 💡 If my response helped, please mark it as correct and close the thread 🔒 — this helps future readers find the solution faster! 🙏 Nov 10, 2020 · I have added this advanced reference qualifier on the second field, however I get no results found even though I have multiple values selected in the first field: javascript:'name='+current. You can use a dynamic filter option on the reference field in ServiceNow. BackfillAssignmentGroup() The above means tha Apr 11, 2022 · Then, in the reference qualifier of your field that will display the group members, configure an advanced reference qualifier like the following: javascript: new Utils(). v_BLine2 == '' ? '': 'u_group='+ current. If you just want to filter on simple field values (like the ones you specify, active=true, date > today, etc), a Simple reference Dec 9, 2024 · I have created a custom field, Swapped CI, with a reference to the cmdb_ci table. var Hi - looking for some assistance. Jul 21, 2023 · Also, I added advance reference qualifier to City field to limit the choices based on country selection. How do i tie all of this together in one reference qualifier. On table A and B I have Company field. Types of Reference Qualifiers:- 1. Follow the Steps below:- 1. A filter on a business rule that has a query with the May 27, 2023 · There i have a variable called listId which is a Reference Type. I've tried personalizing the dictionary: javas Reference qualifier on the reference field (e. (Personal development instance - Helsinki latest patch) The objective is - on a Task Form - e. The first idea would be just apply something like: Jul 31, 2024 · Product documentation Find answers to your technical questions and learn how to use our products. Reference qualif May 17, 2017 · Hi there, You can do this using a Reference Qualifier: Configure reference qualifiers. set Use reference qualifier to simple And Required condition Ex:- active is true AND Company is company. now I want to add this filter condition operational_status=1 along with the present condition. Feb 5, 2013 · I am attempting to utilize advanced reference qualifiers at per the instructions at Oct 9, 2024 · Hello All, I read many posts in this community related to advanced/dynamic reference qualifiers, but I need help understanding what I should do due to my lack of scripting skills. These fields added to the change form. Jul 21, 2023 · I have condition (javascript: 'u_full_name=' + curreant. I am not even able to call the script include and get to the first log statement "Script Include called " . From Mobile Skill Building: Supporting advance reference qualifiers on functions (a great video - thank you, David Ha!) I think I need to move the ref qualifier from the variable to the dic Dec 19, 2024 · 12-19-2024 03:07 PM If you change your Simple reference qualifier to Advanced you should see the encoded query for those conditions. Oct 15, 2022 · The idea is to apply a reference qualifier to the field Field so it filters by the fields belonging to the selected table in the Table field. I have multiple companies in my instance and only want to show the CIs that meet 3 criteria 1. Aug 2, 2022 · Hello, I am working with Mobile Agent application. company (dot walking to company table) 4 Nov 13, 2018 · Tutorial on using encoded queries to simplify complex GlideRecord queries. Must not be in a "Retired" I have condition (javascript: 'u_full_name=' + curreant. Is this possible and if so how do I code it? Jul 19, 2024 · Script Include: Provides options for SelectboxB. Also, I need to pass the current form 'requested'for' field value (which would be sys_id of user due to reference field) to script include, which i am trying to do in reference qualifier by trying to pass value. variable name to apply ref qual filter: After running the "Update Reference Qualifiers" step for "Normalization Data Services" guided setup, there are records need to manually update How do you manually normalize reference qualifier after running Aug 8, 2018 · It would be this between you conditions '^OR'. getUserByID(current. caller_id. This article provides information on what types of service catalog variables support advanced reference qualifier. Scenario I have a catalogue item called "Update distribution list". In a column search, the * symbol acts as a “contains” operator, but in a keyword search, it functions as a wildcard Jun 18, 2025 · 1) 1st variable add this reference qualifier -> active=true 2) add this in 2nd variable ref qualifier javascript:'sys_idNOT IN' + new global. company " However, we want to add another qualifier where 'current. If you want to get a sample, go to a list of records and build the filter you want, then right click on the blue breadcrumbs at the top and select Copy Query to see what you've built using the condition builder. Mar 11, 2022 · Does anyone know how to combine these two conditions for use as an advanced reference qualifier? javascript: 'u_country=' + current. Jun 22, 2020 · A while back we implemented a custom reference field to the Group table on our Knowledge article templates and because we only had the one KB, the reference qualifier was simple. Feb 1, 2023 · Hi All , I am new to reference qualifier. eg: Name STARTS WITH YOUR_SEARCH_WORD Release All available release. Lookup Multiple Choice (without pricing implications and advanced reference qualifier) Lookup Select Box (without pricing implications and advanced reference qualifier) Jun 23, 2025 · I am having trouble with a catalog item reference qualifier with three different conditions. list). company. Moreover, the script include should return true/false as well. Reference qualifiers filter the choices available in a referenced field. What i have in place so far is working Advanced Reference Qualifiers in ServiceNow enhance user experience by limiting choices in a reference field based on specific criteria. ^ is the default separate for "and". Go to the variable's settings, and under "Advanced Reference Qualifier", enter a script that filters the entities based on the selected country. In the list of all users, I am trying to filter all the users with the 'itil' role. My goal is to look at that environment field on the item and then filter the "application_name" reference based on if "environment" Production or not. Assets assigned to the user running Windows 10 of Apr 14, 2025 · Hi , In the advanced reference qualifier you can write the script or You can also use the Script include. Dec 12, 2022 · What is a ServiceNow Reference Qualifier and what are the different types we can use? Here we use a Service Catalog variable field to focus in on advanced reference qualifiers in ServiceNow. For example for Affected CI field. I have a task to set reference field look up in such a way that , it should sort look up according to whatever is populated in that reference field . Sep 23, 2021 · Reference qualifiers are used to apply query on fields/Variables of type reference in ServiceNow. variables. then you can right click on the last bread crumb and choose copy query. BackfillAssignmentGroup() The above means tha Jul 22, 2021 · I have a reference field (application_name) for the cmdb_ci_business table on my catalog item. Ultimately what I want to do is make it so if a user selects 'Room' in the issue field and 'second floor' in the floor field, then the Loc May 1, 2025 · Hey I'm trying to add a dictionary override for incident. A dynamic reference qualifier adjusts available options in a reference field based on values entered in other form fields. Dec 26, 2022 · What I need to do is with an onchange client script, I have to add a Reference qual condition on a field that references the user table, that will change depending on the user's selection on another field. Hope this helps. You can use a reference qualifier to restrict the data that is selectable for a reference field. When user Opens a form to submit a record on table A, they see a reference field of table B. Sep 1, 2021 · I've created a script include for the role check and called it in the reference qualifier, but how to add the additional conditions? These conditions are independent of the role check and should be applied to all users. It looks like you can change the beginning of the reference qualifier to: javascriptt: with just one t, then the existing encoded query in quotes, appending to the end of it, inside the ending quote: Mar 19, 2025 · There is one reference field, where i can see already some conditions/filter is added as its an advanced type reference field. g "Assignment group" field) is referring to Task table on each module tables like Incident, Change etc. convertArray(gs. 3. group_s_to_be_added. I am using a Client Callable Script Include and an Advanced Reference Qualifier, but not having any luck. Using a Script Include means that the script only gets loaded and used when you actually need to use it! Jan 4, 2023 · Solved: I want to combine two reference qualifiers for a single variable (please suggest if I should use a reference filed or look up select box By carefully setting up the reference qualifier conditions and the ref_qual_elements attribute, you can ensure that one field’s input intelligently filters another field’s options in real-time, all in line with ServiceNow best practices. requested_by. assignment_group, current. In Type Specification I'm referencing it to a table service_offer and in Reference qualifier I have written this: Jun 11, 2018 · The whole point of the reference qualifier is to return an encoded query to the system. Ultimately what I want to do is make it so if a user selects 'Room' in the issue field and 'second floor' in the floor field, then the Loc @Simran321 If multiple if else conditions are required in the reference qualifier then I recommend taking them to a separate script include and return modified reference qualifier depending up on the condition. Things that I have searched for always asks to set Reference Qualifier to 'advanced' even thou that is option only for Reference type of field. Jun 26, 2023 · Hello, I have difficulty to setup advanced qualifier, and hope someone can give me some idea. In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord Dec 9, 2020 · Hi I wanted to add a filter condition to a variable in catalog item but there is already an advanced reference qualifier present. They help refine the choices available in a reference field by defining conditions that the referenced records must meet. Right click on the Field And Go to Configure Dictionary. " 📌 Why is Multiple advanced Reference Qualifier conditions for one variable Go to solution RP_2 Tera Contributor Jan 17, 2024 · Hello, I would like to set an advanced reference qualifier that dynamically limits records on a reference Field 2 [u_field2] basing on what the user selects on another Field 1 [u_field1]. The following gives me incorrect results - javascript:"u_in_active_ @Simran321 If multiple if else conditions are required in the reference qualifier then I recommend taking them to a separate script include and return modified reference qualifier depending up on the condition. Make sure to adjust field names and table names according to your specific implementation. javascript: current. Feb 13, 2018 · Hello, I am working on an advanced reference qualifier and need some help getting pointed in the right direction. g. Jul 21, 2023 · primary owner variable has the condition (user_contact_type = employee) and want backup owner as (user_contact_type = employee and backup owner ! = primary owner) Dec 17, 2023 · Reference qualifiers in ServiceNow are filters that restrict the data that appears in reference fields. Mar 18, 2024 · Hello Experts, I have written the following script to restrict data for the "Assignment Group" field based on the "Assigned To" field. Common Challenges When Setting Reference QualifiersWhen configuring When using a lookup value on agent workspace, the back-end has values retrieved, but the lookup list is empty, for example for the assignment group on incident. Configure the reference qualifier with a script or query that dynamically filters the User table based on your conditions (e. However, when I copy the exact encoded query into an Advanced Reference Qualifier for filtering the reference field, all of sudden it no longer works. getName ("Laptops")", also with no success. For my understanding reference qualifiers should work on mobile view same as in the Classic UI. Field 1 and Field 2 are reference fields which reference the same table [A]. BackfillAssignmentGroup() The above means tha Hi - looking for some assistance. Like advanced reference qualifier or filter condions etc, we need not put javaScript: when we are calling a script include from UI action. I have two fields called ‘Owner department’ and ‘Catgory (DX)’ on incident form. The variabl Issue Service Catalog: Advanced reference qualifier is not working properly when dependent on another variable Release ALL Cause Missing variable attribute Resolution Please add this variable attribute to the variable and this should resolve your issue Mar 17, 2025 · 03-17-2025 01:34 PM To make a reference field's display value depend on another reference field's value (from a different table). company (dot walking to company table) 4 Nov 18, 2022 · How to create advance reference qualifier with if and else conditions Go to solution rahul16 Giga Guru Aug 28, 2023 · -->> Create Reference Qualifier on Entity Variable: On the hr_entity variable (Entity_name), you can set up a Reference Qualifier to filter the available entity options based on the selected country. I have created action to create new incident, but reference qualifiers do not work on mobile view. Thanks in advance!! We would like to show you a description here but the site won’t allow us. In detail, the table [A] has the following columns: Name [u_name] ID [u_ID] Hierarchy [u_hierarchy] -> It contains a series of Jan 3, 2024 · Reference Qualifiers in ServiceNow What are Reference Qualifiers? TLDR This is the TLDR of Chuck Tomasi's walkthrough. BackfillAssignmentGroup() The above means tha Chapter 1, ServiceNow Foundations, looked at reference qualifiers. getGroupMembers(current. I believe this is an easy issue which I just cannot get my text correct I have my assignment group Reference Specification as: Use reference qualifier: Advanced Reference qual: javascript:new BackfillAssignmentGroup(). select_tip_entity_country_for_this_request DocumentationFind detailed information about ServiceNow products, apps, features, and releases. On an event record, there is a list type f Feb 18, 2025 · Hello @Wayne Miller The best way is to call a script include and move your if-else and rest of the logic there javascript: new ScriptIncludeName(). I want to filter the list with two reference qualifiers. This script include can be called from the reference qualifier field. I have used a Dictionary Override to apply an Advanced Reference Qualifier on that field. Apple Mac assets assigned to the requested for user that are 4 years old or more 2. The best way to get you reference qualifier is to go to the table and create you query using the filter. Jul 10, 2025 · To display only hardware assets assigned to the user selected in the "Requested_by" variable, you need to use a dynamic reference qualifier with a client-side condition. Let me give you an example: Let's have a [base] table with [faction] field. They provide an encoded query, which is used by the platform to find the records that can be selected. based on the requirement both fields should be able to select multiple choices. I have been trying to call a script include to populate the Reference field. PartnerGrow your business with promotions, news, and marketing tools Dec 22, 2010 · Hi there, I would like to put two conditions on the reference qualifier for the Incident form's assigment_group field, the catch is that one of them is an advanced reference qualifer and the second is simply refering to an element on the Incident form. Jan 24, 2025 · Yes, it's possible. var GetStudentInfoByCnum = { May 23, 2019 · I am trying to add a Reference Qualifier on a Variable Set that is viewed when ordering a Catalog Item (below) named 'Random Test'. Shown Below: My plan was to create a Script Include that gets Apr 1, 2024 · I have a requirement like their is two fields one is choice and another is reference. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a static value. ImpactAccelerate ROI and amplify your expertise. Now that reference field should have two qualifiers active = true and Company = company of table A. javascript:'sys_idIN' + myScriptIncludeName(current. Related Links You can set the default search condition to have Name CONTAINS by following the below steps. Windows assets assigned to the requested for user that are 3 years old or more 3. hostname_requested_for. , "WHERE something IN (SELECT something FROM another table)"). name; group_s_to_be_added is the name of the variable on the first field with the list collector. Jul 20, 2025 · 🔍 What is a Reference Qualifier? A Reference Qualifier is used in ServiceNow to filter records displayed in a reference field. user_to_exclude); (update the parameters of the getGroupMembers method! I made up the assignment_group and user_to_exclude!) Feb 6, 2025 · 1) reference to service_offering table so that user selects Service Offering 2) reference to cmn_location with advanced ref qualifier as this so that it shows only that locations associated to offering selected javascript: 'sys_idIN' + current. As advanced reference qualifier approach Dec 28, 2020 · I am creating multiple catalog items which all use a shared variable set. Depends on the value selected on ‘Ow Aug 15, 2015 · I added a Reference field to this table. Thanks & Regards Viraj Hudlikar. department; Thanks, Sagar Pagar Aug 30, 2018 · I've tested in a fix script. firstVariable). N Aug 31, 2022 · Hello, navigate to list view of user table apply the filters as per you need and paste the encoded query on advanced reference qualifier. In ServiceNow, reference qualifiers are used to filter the data returned for a reference field. Simply put, Reference Qualifiers are filters on reference fields. getMyGroups()); If my response helped please mark it correct and close the thread so that it benefits future readers. Advanced reference qualifiers enable you to define an inline encoded query string or JavaScript (actual code or the name of an existing script include or business rule) filter directly in the Reference qual field of the reference qualifier. Test the entire process to ensure that the dependencies and filters are working as expected. ArrayUtil(). Simple Reference Qualifier:- A simp Mar 14, 2022 · Does anyone know how to combine these two conditions for use as an advanced reference qualifier? javascript: 'u_country=' + current. However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier. I have a field on the Catalog Item called "environment". Navigate to user preferences - (/sys_user_preference_list. This article provides clear, step-by-step instructions to set up reference qualifiers effectively. Incident - select a "Company" value - and then use a dynamic filter on the "Business Service" search pop-up to restrict choi Feb 20, 2020 · Hi , You can use reference qualifier with qualifier type as simple and you can use multiple condition type set. Also keep in mind in this scenario that you probably want the User names to display in this list, not their sysids, so go to the table definition and change the Display of the User column to true. I am having trouble with the script and using glide record query. So that means I cannot apply normal category and subcategory dependency logic here. 0 Advanced Reference Qualifier: - Advanced reference qualifiers enable you to define an inline encrypted query string or JavaScript (actual code or the name of an existing script include or business rule) filter directly in the Reference qualified field of the reference qualifier. vendor!=true' - to not restrict the CI's if the com Dec 10, 2022 · Hi , Try this condition in reference qualifier as - javascript:"sys_idIN" + current. Ass Aug 14, 2024 · So I need to have a script include in order to cover a couple of scenarios for an advanced filter on a reference variable field on an incident record producer. Is this possible, to add a reference qualifier condition via Catalog Client Scripts? if so if you could give me an example. Mar 11, 2022 · Solved: Hi Does anyone know how to combine these two conditions for use as an advanced reference qualifier? javascript: 'u_country=' + Sep 1, 2021 · I've created a script include for the role check and called it in the reference qualifier, but how to add the additional conditions? These conditions are independent of the role check and should be applied to all users. Oct 6, 2021 · The second makes the reference qualifier refresh when the 'Group' variable changes. The Variable Set holds the Variable Products which is a reference field. You can use advance reference qualifiers on reference field in table B and have a script include to check if state is 1or2 on table A. Both fields are reference field, and are referencing another table (u_corporate_dx). Jan 24, 2019 · In the Catalog Item Variable, set the Use reference qualifier option to “Advanced” and put the following code in the Reference Qualifier field. To learn more about reference qualifier you can check below Article by Gaurav, he has given many links and references with different example in his article: Reference Qualifier If we have complex queri Jan 23, 2019 · Hi - looking for some assistance. And now that I have an Reference Qualifier that has to be 'advance' I would like to know how to write the RQ itself. location. Feb 5, 2025 · Hi, I have created a reference type variable and I have this condition added in the reference qualifier - javascript:'business_organization=' + current. DeveloperBuild, test, and deploy applications DocumentationFind detailed information about ServiceNow products, apps, features, and releases. Sep 22, 2020 · I've tried to use this advanced reference filter instead of a dynamic filter : "javascript: new getNameFromCategoryNew (). I can do that by using type'<sysid>'^active=true I also need one of the groups to only show up for users that have a certain role. We specifically look at how we can call a server side script include in the qualifier itself to do some GlideRecord query magic and return a list of sys id Hello Everyone, Today I am going to explain reference qualifiers with examplesReference qualifiers are conditions used to filter out the data to be displayed Learn how to enable wildcard search conditions for referenced tables in ServiceNow, overcoming default "STARTS WITH" constraints for enhanced search flexibility. var Apr 16, 2018 · Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. The Reference points to cmdb_ci_computer. toString (); Jan 5, 2025 · The video explores the advanced capabilities of reference qualifier scripting in ServiceNow. type); Feb 20, 2020 · I have a reference field pointing to table B on table A. The desired returned results are: 1. By understanding these powerful techniques, viewers can build more efficient and user-friendly forms Apr 21, 2025 · For more advanced reference qualifiers, create only the first, or no, system properties, then use similar logic in the script include to ultimately return one of two complete reference qualifiers based on the catalog item sys_id. I have one reference field on cases and it is populated with value New_tenant. getUser(). In the qualifier script, use: javascript:'assigned_to=' + current. For example: 1. How can I do this? Jan 3, 2023 · So you need to also add at least '&& current. functioNameName() If my response has helped you hit helpful button and if your concern is solved do mark my response as correct. So Variable 1 is a lookup to the reference table Variable 2 is a lookup to the reference table but with variable 1 as the dependent value Variable 3 is a l Jun 24, 2025 · I am having trouble with a catalog item reference qualifier with three different conditions. Jun 23, 2023 · Hi, I'm trying to do this on a catalog item field called "Request Item" to have an advanced reference qualifier on a reference field to only show results matching the following: User name variable on catalog item: Contact Variable on reference qualifier directed table: Opened By I need the field Aug 31, 2022 · Hi, I have a form with a list collector question pulling all users from the sys_user table. The three options (simple, dynamic, and advanced) all work in the same way under the hood. example: choice field have A,B,C . Go to Reference specification section inside. if B is selects the reference field sh What is a ServiceNow Reference Qualifier and what are the different types we can use? Here we use a Service Catalog variable field to focus in on advanced reference qualifiers in ServiceNow. Nov 22, 2024 · Advanced reference qualifier to hide a value of a reference variable based on user's department Go to solution xhensilahad Tera Expert. Summary When a table is referenced to another table, the default search condition will always be the column label set to true in the dictionary & STARTS WITH. condition is : that this reference filed should show the records where check We would like to show you a description here but the site won’t allow us. business_service_offering. May 26, 2021 · 5. To me Reference Qualifiers are like User Criteria (for catalog items) but instead for reference fields. If this is true then return query as active=true from script include Hi - looking for some assistance. I would also like to change the "hard-coded" "Laptops" argument to be the category selected by the user, and held in another record producer variable named model_category. Steps to Reproduce 1) Open assignment_group Jan 3, 2023 · Help with Advanced Reference Qualifier with if condition Go to solution Magali Legaspi Tera Contributor Product documentation Find answers to your technical questions and learn how to use our products. Filter the Group table with type contains 'incident' ( Note: type could be anything Advanced reference qualifiers enable you to define an inline encoded query string or JavaScript (actual code or the name of an existing script include or business rule) filter directly in the Reference qual field of the reference qualifier. based on choice field selection the reference field values should change. Jun 21, 2011 · The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. I am applying this to the "Affected CI" field under Incident. Think of it as a rule that says: "Only show me specific records in this field dropdown based on certain conditions. Jan 4, 2023 · Multiple advanced Reference Qualifier conditions for one variable Go to solution Community Alums Not applicable Reference qualifiers are used to filter records of the target table that gets referenced on. When applied to Lookup Select Box variables in the Service Catalog, they allow dynamic filtering of options based on user input, enhancing the user experience by showing only relevant choices. A reference qualifier allows you to specify filter conditions that will limit the related records you can put in the reference field to those that meet the condition you specify. I want to write an advanced reference qualifier for the Swapped CI field with the following conditions: If the Configuration Item belongs to the Software class, the Swapped CI field should display only CIs from the sa Jul 19, 2022 · I have 3 Lookup Select Box Variables that I need to be dependent upon each other I have a custom table that has the values and dependent values. In order to classify the groups as per the type, need to follow the below steps. tdpu fptg joxbsbz qzfw thw oowkl lvu ytg fucxpn sdlgf caxcpuqb bhpmb pfslf ijflomn cpfbhq